Services

At Vietnam Bicycle Travel, we value our customers and are committed to providing them with the best travel experience possible. We strive to ensure that all aspects of our service are transparent, fair, and consistent. Please read our terms and policies carefully before using our website or booking a trip.

Booking and Payment:

1. To book a trip with Vietnam Bicycle Travel you must be at least 18 years old or accompanied by an adult.

2. You can make a booking online, via email or phone call. We require a deposit payment to secure your booking. Invoice will be sent to you after booking is made.

3. The remaining payment must be made before the trip departure date. If payment is not received on time, we reserve the right to cancel the booking.

4. Prices listed on our website are subject to change without notice. However, once a booking is confirmed and a deposit is paid, the price will not change.

5. We accept payment by credit card, bank transfer, and other payment methods. Payment details will be provided upon booking.

Cancellation and Refunds:

1. If you need to cancel your trip, please notify us as soon as possible. Cancellation fees may apply, depending on the time of cancellation and the type of trip.

2. If we cancel your trip for any reason, you will be entitled to a full refund. We are not responsible for any additional expenses or losses incurred as a result of a trip cancellation.

3. We reserve the right to cancel a trip due to unforeseen circumstances, such as weather conditions or safety concerns. In such cases, we will offer an alternative trip or a full refund.

Travel Insurance:

1. We highly recommend that all customers purchase travel insurance to cover any unforeseen circumstances, such as trip cancellation, lost luggage, or medical emergencies.

2. It is the responsibility of the customer to obtain adequate travel insurance before the trip departure date.

Liability:

1. Vietnam Bicycle Travel is not liable for any injury, loss, or damage to person or property arising from the use of our service, including but not limited to trips, transportation, accommodations, or activities.

2. Customers participate in trips and activities at their own risk and are responsible for their own safety.

3. Vietnam Bicycle Travel is not responsible for any additional expenses or losses incurred as a result of unforeseen circumstances, such as flight delays, natural disasters, or political unrest.

Privacy Policy:

1. We respect the privacy of our customers and are committed to protecting their personal information.

2. We collect personal information, such as name, address, email, and phone number, solely for the purpose of providing our service.

3. We do not share or sell personal information to third parties unless required by law.

4. We use cookies to enhance user experience and track website usage. Users can choose to disable cookies in their web browser settings.

By using our service, you agree to comply with our terms and policies. If you have any questions or concerns, please contact us before booking a trip.